Terms of Service

OVERVIEW

Welcome to Chittar. Throughout the site, the terms “we”, “us” and “our” refer to Chittar. By accessing our website, purchasing from us, or using any of our services, you agree to be bound by the following Terms of Service, including all policies referenced herein.

Chittar offers handcrafted traditional footwear and related products through our online store. Our website is powered by Shopify, which enables us to provide a secure shopping experience and e-commerce platform.

Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions stated here, you may not access the website or use any services.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You agree not to use our products or services for any unlawful or unauthorized purpose, nor violate any applicable laws while using the website.

Any breach of these Terms may result in immediate termination of your access to our Services.

SECTION 2 – PRODUCTS & SERVICES

Every pair of Chittar footwear is handcrafted with care by skilled artisans. Due to the handmade nature of our products, slight variations in color, embroidery, texture, or finish may occur and are considered part of the uniqueness of the product.

We make every effort to display product colors and images accurately. However, we cannot guarantee that your device’s display will accurately reflect the actual product colors.

All product descriptions, pricing, and availability are subject to change at any time without notice.

We reserve the right to discontinue or limit quantities of any product at our discretion.

SECTION 3 – ORDERS & PAYMENTS

By placing an order, you agree that all information provided is accurate, complete, and current.

Chittar reserves the right to refuse or cancel any order at our discretion, including orders suspected of fraud, unauthorized activity, or resale purposes.

We currently offer:

• Cash on Delivery (COD)

• Bank Transfer

Orders are processed once payment confirmation (where applicable) is received.

SECTION 4 – PRICING

All prices listed on our website are displayed in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change without prior notice. Shipping charges, taxes, customs duties, or import fees (if applicable) are not included unless explicitly mentioned.

Promotions and discounts may be subject to separate terms and conditions.

SECTION 5 – SHIPPING & DELIVERY

Orders are typically prepared and dispatched within 4–5 working days.

Delivery timelines are estimates and may vary due to courier delays, customs processing, public holidays, or unforeseen circumstances.

Once your order has been handed over to the courier service, Chittar is not responsible for delays, damages, or losses caused during transit.

SECTION 6 – EXCHANGES & RETURNS

We proudly offer a 365-day exchange and return policy to ensure a worry-free shopping experience.

Items eligible for exchange or return must:

• Be unworn and unused

• Be returned in original packaging

• Include proof of purchase

Customers are responsible for courier costs associated with exchanges and returns unless the item received is defective or incorrect.

For all exchange and return requests, please contact:
Email: chittarpk@gmail.com

For complete details, please review our Returns & Exchanges Policy.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website — including logos, product names, images, text, graphics, branding, and designs — is the property of Chittar and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, copy, modify, or commercially use any content from this website without prior written permission from Chittar.

SECTION 8 – THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites.

Your interaction with third-party platforms is entirely at your own risk.

SECTION 9 – PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy.

By using our Services, you consent to the collection and use of your information as outlined in our Privacy Policy.

SECTION 10 – USER COMMENTS & FEEDBACK

If you submit feedback, reviews, suggestions, or other content to Chittar, you grant us permission to use, reproduce, publish, and share such content for marketing or operational purposes without compensation.

We reserve the right to remove content deemed unlawful, offensive, defamatory, or inappropriate.

SECTION 11 – ERRORS & INACCURACIES

Occasionally there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 12 – PROHIBITED USES

You may not use the website:

• For unlawful purposes

• To violate any laws or regulations

• To infringe upon intellectual property rights

• To spread malicious code or viruses

• To harass, abuse, or discriminate against others

• To engage in fraudulent or misleading activities

We reserve the right to terminate access to our Services for violations of these Terms.

SECTION 13 – DISCLAIMER OF WARRANTIES

All products and services provided by Chittar are offered “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted, secure, or error-free use of our Services.

SECTION 14 – LIMITATION OF LIABILITY

Chittar shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our products, website, or services.

Our liability shall be limited to the amount paid for the purchased product.

SECTION 15 – GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of Pakistan.

Any disputes arising from the use of this website or purchase of products shall be subject to the jurisdiction of the courts of Pakistan.

SECTION 16 – CHANGES TO TERMS

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

Changes will take effect immediately upon posting to the website. Continued use of the website constitutes acceptance of those changes.

SECTION 17 – CONTACT INFORMATION

For questions regarding these Terms of Service, please contact us:

Chittar
Email: chittarpk@gmail.com
WhatsApp: +1 832 586 1274
Instagram: @chittarpk
Facebook: @chittarpk